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Originally Posted by alaskayorkie You're getting ripped off. I would either call their customer service and explain the situation or put it all down in a letter and send it to their customer service. I used to always believe in letters, but phones are a lot quicker, if you can put up with voice mail. |
i like phones because they can not "dodge you" as easily because you are sitting on the other end of the line.... but this time i did write a letter, we should be getting a response within two buisness days.
Marie: dont get me wrong, it is worth it because we used to rack up late fees with blockbuster (and we used to rent stuff ALL THE TIME) so... is it worth it??? yes i think so, this is the only problem we have had with the service and i think it is more or less human error, they just need to check the status of their inventory before sending it out....
If they try and blow me off or tell me that they cant do anything, than i will take it to their supervisor (via telephone) and camplaining to them.... i believe in customer service, and i am quick to spot "lax areas" in that category... if i have a problem, i will tell them.... i just hope they listen, because it really is a big deal when you think about it: we are paying to have three movies out at a time, not two ... iit is especially a big deal now because they raised their prices i guess.... at least they said they were going too....
