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orinskye · 10-18-2005, 09:34 PM

my fiance and i rent movies off of blockbuster.com which has turned out great because it is one flat fee and we can rent three at a time and rent as many movies as we want.... one problem: i have requested the vampire princess miyu DVD and i have received it no less than 5 times (eavh time is has been cracked and broken.... one time it was five peices, then it was cracked the same way each time.... so basically it was resent a whole bunch of times even though it was cracked)... i just e-mailed the customer service and told them about the situation and that i didnt want my account suspended because THEY keep sending ME a broken DVD (if you report to many DVD issues they suspend your acount)... anyways, i asked them for some sort of compensation, because basically since that movie keeps getting resent broken we are only getting two DVD's instead of the three that they advertise... do you think that i am wrong to demand compensation because i am not getting the service that i pay for?

10-18-2005, 09:34 PM	#1
orinskye YT 2000 Club Member Join Date: Nov 2004 Location: California Posts: 2,990	DVD issues my fiance and i rent movies off of blockbuster.com which has turned out great because it is one flat fee and we can rent three at a time and rent as many movies as we want.... one problem: i have requested the vampire princess miyu DVD and i have received it no less than 5 times (eavh time is has been cracked and broken.... one time it was five peices, then it was cracked the same way each time.... so basically it was resent a whole bunch of times even though it was cracked)... i just e-mailed the customer service and told them about the situation and that i didnt want my account suspended because THEY keep sending ME a broken DVD (if you report to many DVD issues they suspend your acount)... anyways, i asked them for some sort of compensation, because basically since that movie keeps getting resent broken we are only getting two DVD's instead of the three that they advertise... do you think that i am wrong to demand compensation because i am not getting the service that i pay for?