[jmdt]

I think when you purchase a product from a seller it should be perfect. If it is not to your standards they should be notified and they should rectify the situation. These items are not cheap. The gems should not be falling off after a few hours. That's just crazy. Shauna should not have to go to AC Moore to purchase gems and put them on herself. This is what she paid $20 for a shirt for. The seller should take the product back period. If her supplier does not take them back then I suggest the seller find a new supplier. It is not the customers fault that these products are of poor quality. To insinuate that the buyer doesn't know or did not wash the items properly is just nuts. This is not the way to do business. Sometimes you have to eat a product to keep a customer. Clearly Shauna has spent alot of money on items for her baby. To tell a customer not to do business with them anymore sounds crazy. I also feel bad that this lady lost her precious baby, but at the same time it is not the customers problem. She should not have to walk on eggs now because the seller is in greif. Everyone has things going on in their lives. It should not interfere with her business. I think Shauna was right to tell the seller that the items were of poor quality. But to be insulted this way is not called for. I would be livid. There are plenty of web sites that sell baby clothing. She is not the only seller. She needs to be careful about telling customers not to do business with her. She may say that one once too many times. Especially in these hard economic times, you just don't get rid of a customer (even if Shauna was difficult--I'm not saying she was) . You don't throw away money. We are talking about a $20 item. There was no need to get nasty. Sorry this is my opinion. I would not do business with this kind of business.