It seems like there's an issue here at YT where the line between friendship and business gets blurred quite a bit. I don't know if I've just started seeing it because I only recently started buying dog clothing online. I guess I'm not used to so many websites being run by one person, and it seems like by making a complaint, sellers feel both personally betrayed and that their livlihood is being threatened. Unhappy customers are a fact of life. Someone posted something here about a customer who got angry with her when he found out what bully sticks were made of. You really can't please everyone all the time.
LilMissy, I've seen your albums and I know that you recommend this seller a lot. Missy herself is a walking advertisement. I can understand why you felt shocked when you received this email. At the same time, I wonder if you could have waited a few days to cool down and try to re-open communication. I do wonder if this seller possibly confused some other customers' returns in her head. She may not be thinking clearly due to her grief. Her email to you is not professional, and if I were a seller, I'd be bending over backwards to keep a dog like Missy in my clothes. At the same time, I think this is a shame for you too, because you have done so much business with her, and you may have escalated a situation that could have been resolved with more patience on your part. This is just a thought. I believe in being honest, and you have every right to post what happened.
I do hope that the two of you are able to work it out and keep Missy in the fashion to which she has become accustomed.
