Anyways, my correspondance with Gillian at
Sapphire's Closet - Sapphire's Closet Homepage and the photo of the products is below. I actually feel bad having to give this lady a poor review. I really liked her as a person, and I enjoyed talking Yorkies with her at her home when I would go there shopping. I also feel badly that she recently lost her boy Yorkie, and I wonder if that's part of what's causing this situation.
My 1st Email about the Gems.....
"Is it "the norm" to lose the little gem things off of these Chanel T-shirts? Missy's worn hers once and already several of them have fallen off. You can't even tell it says "Chanel" anymore. I haven't even washed it yet (although I need to). I'm disappointed because I really like the fit of this shirt.http://gfx2.hotmail.com/mail/w3/ltr/.../smile_sad.gif How are you all doing lately? Hangin' in there? I see that you got some more new playsuits. http://gfx2.hotmail.com/mail/w3/ltr/...le_regular.gif http://gfx2.hotmail.com/mail/w3/ltr/emoticons/rose.gif Shaunna"
My 2nd Email about the Gems, because she didn't respond to the first...
"I'm not sure why you didn't respond to my last email. Maybe you're upset with me? Or maybe you didn't receive it...I'm not sure. Anyways, I hope that you aren't upset. I was only trying to make you aware of the problem with the gems falling off the Channel T-shirt. It also happened with Missys Burberry overalls when she wore them the other day. Again, I'm not trying to upset you or sound like a disgruntled customer. It's just something that I thought you'd like to know. I attached my previous email below, just in case you didn't get it the first time."
Her response....
"Shauna; I was waiting to hear back from my distributor. I have NEVER had a return on a Chanel T-Shirt and I have sold 38 pieces. My distributor (the one I have NEVER had a return for) says: This embellishment is applied with a heat press under stringent guidelines. The only way these stones could come off they were washed in very hot water. So they will not credit me. I have washed this product many times properly and had no problem. The Burberry line is also applied with a heat press and other than extreme hot washing the stones stay intact. I have washed the girls clothes properly and all stones are in tact after 8 month of wear. You saw a few practice samples applied by me for practice - they were not for my site. - I gave you a great deal on them and explained how to wash them. Shauna you have returned more clothes in the last two months than I have had in my almost year of business and I have strived to give you fantastic deals. I have no more Chanels in stock but they are on order. I will ask you to return the shirt to me BY MAIL and when my order comes in I will mail you one back but then I would like to stop doing business with you. It is stressing me way too much. I am still grieving the loss of my boy and can't deal with all of these unusual things that are only happening to you. I am sorry but I keep trying to make you happy and just can't do it. Please return shirt to Sapphire's Closet 212-145 West 5th St., North Vancouver, BC V7M 1J7 Once again you have really taken advantage of my return policy. www.sapphirescloset.com
Pet Clothes for Spoiled Dogs
Gillian Bryan"
My response...(yes I'm a tad upset)
Gillian, I haven't washed either article of clothing yet since I bought them. I wasn't asking you for an exchange, a refund, or anything. This is all just way too weird for me. The problems that I have had with your products were only that I wasn't very pleased with the quality of the booties. I had an in-depth discussion with you about them explaining and showing you in person why I wasn't fond of them. I found a Tutu to be too small as well, you agreed with me that it was too small and it was likely because the fabric didn't have any stretch to it, and it seemed to be cut shorter than they usually are. You offered to do an exchange. You always made it quite clear that if something didn't work out with a purchase, you would be willing to consider exchanges. I've never once asked you for my money back. I have two other similar articles of clothing that this isn't happening to. The Chanel playsuit you gave me is fine, and Missy wore it for the second time today. Also, her Burberry pinafore's heart applique is staying on fine as well, and she's worn that 2 or 3 times now. Don't go acting like I complain about everything and I'm trying to take advantage of you or something when Georgie just died. It's not like that at all. I actually really thought that you seemed like a wonderful person. I speak highly of you to everyone, and I CRIED when I heard about what happened to Georgie. Georgie was my favourite of your three, and I could tell how much he meant to you. I really felt awful for you. I would NEVER EVER take advantage of someone whether their dog died or not. I am an honest person, and I was telling you about the problems that I had with the gems because it's something that YOU SHOULD KNOW! I can not believe that you would say that I'm "taking advantage of your return policy", when the last time I sat in your living room the pink skull tshirt that I wanted to buy had GEMS FALLING OFF OF IT! Right in front you! But now I'm a liar? I am attaching a photo for you to see where on BOTH of these articles of clothing the gems are falling off. I'm not poor. I don't need your handouts. I just placed a $150 dollar order with another YT vendor tonight. You aren't the only person that I buy clothes from. I shop from 5 other YT-ers who all give me amazing deals and offer GREAT quality. I admit that I love alot of your products, but what you just did tonight has proven to me that you aren't an honest business woman. I am telling you about a defect in your product and you're basically saying that I'm lying. Well, here's the proof in the pictures. I won't be returning this tshirt to you or ever promoting or purchasing from your website again. I am very offended at the way you just treated me, not only as a customer, but as a person. I can NOT believe that you say I've returned more things then anyone in your whole 5-6 months of being in business. All that I've EXCHANGED has been 2 pairs of poor quality booties (which you made QUITE clear that I should try on Missy in the house, so that I could bring them back if they didn't work), and an unworn Tutu for a different size. Never once have I acted the "disgruntled customer" part. The couple of issues that have come up with your products I have asked you about in a very kind and friendly matter, just to see what you think. I've never once said "I want you to take this back, or give me my money back". I have spent hundreds of dollars with you, if there is something wrong with one of your products I am going to tell you! I'm sorry that you aren't open-minded enough to want to hear it. I know that *I* would want to know. Shaunna"
My last email (because I had forgotten to attach the pic of the damaged clothing)...yes, I'm still pretty upset.
"meant to attach this picture where you can see that the gems are starting to fall off both piece of clothing. Don't even THINK of saying that I'm trying to sabotage these products to exchange them for new ones. That is ridiculous. It is obvious that this clothing is unwashed as well. They are still brand new and completely flat. They've never been washed or dried. Would you like me to take pictures of the other clothing that HAS been washed so that I can show you that I am a mature 32 yr old woman and I DO know how to wash clothes without wrecking them? I told you that I put Missy's clothes in a lingerie bag, and wash them on GENTLE in cold water...and hang them to dry. I've always done this with all of her clothes. I'm probably more careful than you are with yours!"