I have been more than generous with helping a new YT-er with promoting their business on here (linking it in my signature up until this point) and posting pictures of Missy wearing the many items that I have purchased from Gillian at
Sapphire's Closet - Sapphire's Closet Homepage For the most part, I was happy with my purchases. Until the time I purchased 2 pairs of booties that ended up being very poor quality, and a Tutu that was irregularly sized (didn't fit like her x-smls normally do). When I bought the booties, Gillian made it quite clear that I should take them home and have Missy try them in the house so that I could exchange them for something else if they didn't work out. She says this about all of her products. If they are unworn and unwashed, she will exchange. The boots actually had very hard raised creases in the soles which made it uncomfortable for Missy to walk in, and this is the main reason that I wasn't happy with the boots (amongst other reasons). I didn't notice the problem with the soles when I first picked them out because I am always purchasing numerous items at a time when I go to
Sapphire's Closet - Sapphire's Closet Homepage I did mention to Gillian (during another visit to purchase clothing) that a pinafore that I bought was way too short on Missy. Missy had already worn it for the day, so I declined her offer to exchange it and just decided to have a friend add an extra piece of material onto the skirt for me. The reason I decided this was because of the awesome deal that Gillian had given me on that pinafore. It was basically half price.
Anyways, fast forward to the last 2 days. Missy wore a "Channel" Tshirt the other day, and the gems started falling off after an hour or 2 of having it on. So I emailed Gillian to tell her about it. I paid $20 for the tshirt, I am upset that it only lasted an hour. Then Missy wore her Burberry overalls...again the gem decals started falling off of this article of clothing too! Gillian hadn't responded to my first email, although she ALWAYS responded promptly in the past (like under an hour), so I figured that something was wrong. So I emailed her again. I will attach our correspondance below, and a photo proving that what I say is happening with the tshirt and overalls is true. It seems to me that she thinks that I'm lying and trying to take advantage of her!
I may be a bit of a "fussy shopper" but that is because I expect to get what I pay for! If an item is defective, and not what I asked for...I want it made right, and NO I don't expect my money back. I only expect the item that I paid for, and in the condition it's suppose to be in! I guess that I just don't like being taken advantage of
There was a time I ordered pj's from Des at go.fetch that had a defect. She repaired them for me, and I was not quite happy with the repair job. She prompty refunded my money even though that's not what I had asked her to do, and I felt bad! Des is an awesome business woman. She gained a customer for life out of me because she totally went out of her way to make me a happy customer and her products ARE good quality. As I said above, this one item just had a defect which Des had never seen before. First Des had tried to fix the problem, when I wasn't happy with the repair job, she gave me a refund that I had never even asked for. After spending over $1000 on YT products since joining in November 2008, this is the only problem that I ever had prior to my recent experience with sappirescloset. I guess that I buy alot of clothes, so I'm bound to get a defect once in awhile. Odds are...