[FlDebra]

Originally Posted by chattiesmom

I would like to start this LLLOOONNNGGG post by saying - My customers are very valuable to me – YOU are always right and I strive to achieve 100% customer satisfaction with each transaction - I take your cares and concerns very seriously. I have been offering the Silk Step-In Harnesses, for almost five years, and I have grown from having a few orders per week to having several per day. In the beginning, I was able to sew and ship within a day or so, now the lead time is 3 weeks, and sometimes a few days longer. Since my accident in 11/2007, I am not able to sit and sew for long periods of time so my “stretch breaks” plays a major role in the longer lead time.

With that said, I wanted to touch bases with all of my friends/customers and let you know that I will be our of town May 2 – 8. My husband has received the ultimate honor of his career – he has been nominated to speak at the WES in Orlando at the Orlando World Trade Center. This is the largest annual event for Research In Motion (makers of the Blackberry SmartPhone). In addition to the Speaking honor, he has won the International Wireless Leadership Award. So I will be accompanying him for support and to be a proud spectator as he speaks and receives his Awards. I hope to share the videos when they are released for those who would like to take a look-see……

What this means to my customers is this: I will be working fast and furious getting orders out, but if I am not able to get your order out within the 3 week lead time I will send you a pm. As always, if you would prefer a refund – I will gladly send you an immediate PayPal refund. If you agree to the few extra days wait, then I will thank you by including a Squeak-N-Treat toy/treat combo with your order.

Again, each and every one of you are very special and very important to me. I will definitely keep you updated.

Congratulations to your hubby! Have a wonderful trip. Just want to say that you are the epitome of the professional internet vendor! If everyone did business like you, there would be no negative reviews ever. I think this has just cinched it. When you get back I am going to have to order a step-in harness for Ben! BTW the puppies absolutely love your Yorkie Yummies. They were hilarious. They must smell a lot better than what I have been feeding because there was a mad scramble to get them when I sprinkled a few on their play yard floor. So, I will have to have more of them as well. But no hurry. We will await your return! Have a fantastic time! Wave as you fly over the NW Florida panhandle -- that is me and my crew down there!