I currently work for the postal service.
First class mail, incorrectly sent, should ALWAYS be returned (with explanation written) if it is not addressed to the persons living at that address.
Third class mail can be returned with explanation (i.e. deceased, moved, etc), but the post office will dispose of it and not return third class to the sender.
I would file a complaint with the insurance company...they need to be made aware of the situation so the mistake does not happen again.
This woman "could" have charges filed against her (if the family sees fit) because she opened first class mail that was not directly addressed to her. |