Oh My! I feel your pain, that is a shock to say the least! and poor Francine. We had a similiar event with one of our Yorkies. He went in for a routine cleaning and when I went to pick him up, they handed me a semi-drugged dog with 8 teeth missing! I was SHOCKED! I just burst out crying in the vets lobby like a lunatic, it was so devastating. So I do understand because we had no warning, no phone call, and just assumed he was in for a cleaning. Unfortunately, yorkies are notorious for bad teeth. However; I never went back to that vet I was so upset. I hope you are both feeling better and sending you both a big cyber hug.