The face is the hardest thing to do if the dog is not used to it. They move alot and the scissors are SHARP. It's not uncommon to find alot of hair on the floor if they are busy, but the Palmolive is interesting.... I am so sorry this happened, poor thing. I stay with my Yorkie and everything is done where I can see it. Bath, cut you name it. You can send the vet bill to the groomer and see what happens, after all they are the ones who injured her requiring the vet visit.
__________________ Mammadoodle to my Yorkiedoodle Barney and our crazy cat Ms. Sassy Pants.  RIP Audrey-Belle 
Within the heart of every stray lies the singular desire to be loved  |