There are lots of good groomers at PetSmart. It wouldn't be fair to say that there aren't. However, remember that the groomer isn't the only one who handles your dog. Bathers and dryers do too. It wouldn't be uncommon for this to be in the back room...the one you can't see behind that glass window. I would really get to know the groomer and their assistant(s) and consider insisting on watching the bath. I just find it easier to do it myself and not have to worry about who is good, who is not, who cares, who is paying attention, etc.
__________________ Crystal  , Ellie May (RIP)  , Rylee Finnegan  , and Gracie Boo🐶 |