Your luck sounds like mine.... I ordered a wooden snowman thingie from them a few years ago and when it got here, it was broken and looked like it had been stored in a leaky basement somewhere-- the snowman was holding a lantern thing that was metal and it had RUSTED. Also, the cord that plugged up was all tangled up and I think I aged some by the time I got it untangled. Some of the snowman's paint had been chipped off too. I called to see about returning it, and it would have cost more to send it back then it did to buy it. It went straight in the dump pile ....... some of their stuff is cheap, but then again, its CHEAP - as in CHEAPLY made. Every now and then I can find good stuff, but I have be objective and see if anything could be defective on it before I order. Good luck with it. I know how disturbing it is. You are probably like I am and do not have a money tree growing in your yard. Or do you? If you DO, can I come to YOUR yard??