I have been taking Toby to Petsmart to be groomed for the last two years and have only had one bad experience. Both Toby and Rudy went last weekend, and they both came out looking great. I agree that it has a lot to do with the individual groomer, and we only let Ben work on our furballs. I will make an appointment two weeks in advance to ensure this. Not only does he do a wonderful job on the cuts, he is also very gentle with them
