i agree with you Cindy.....our local Verizon store leaves alot to be desired also......now i just have to figure out how to set up my bb messenger....so i can tell my buddy how to set her's up also........then there will be no problems...she doesnt have unlimited texting....just a certain amount ......thanks gals for your help.......and tell that Mr.Ron thanks for his help........i still say..........he rocks.........lol