Yeah, I guess cutting would help. That's so crazy! I've never heard of anyone letting the hair in the ear get long like that. Yeah the powder helps a ton and you might need some hemostats (ear hair pullers), but you have to be VERY careful with them. Just pull a little at a time rather than a big clump at once. It won't hurt them as much. Then afterwards wipe the ears out with the ear cleaner on a cotton ball. Good luck!
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