how frightening for the poor little thing! Why was the poor sweeties hair so tangled? Mine never get that tangly when given their bath! I did not watch the whole thing because I just could not imagine the pain that poor little one was feeling being jerked around by the brushing!
I have only used a groomer once, and lucky for me she did not shave my boy. Then again I personally knew the groomer and she knew how I wanted my Jeter to look. Other than that one time I groom my 3 little ones myself.