Hatton is adorable either way, But it was not what you specifically asked them to do. There are so many stories of this happening whether @Petsmart or groomers. I can't for the life of me understand "why" or "how" this keeps happening. Is it just easier for the groomer? Inexperiened groomers? What are the rules/guidelines @these places? I've been shopping @Petsmart before & seen cases of dogs being shaved down. There are so many instances where it was obvious that the furbaby was Not matted. Even if that were the case, I would want to be called first before they thought it was necessary to shave them down. I'm so sorry this happened to you. I would definitely let management know how upset you are and how you told them specifically what you wanted. Definitely huge difference in "puppy cut" and a shave down. Don't feel bad about voicing your grievances. Hugs to cutie Hatton! |