Yes everyone is correct it is the doctors that make all the difference. If anyone is in the winston salem, nc area. Dr. Keiya Scott works for Banfield and she does a
and is great. I would go to Banfield IF I could have her as my vet. She is super nice and explains things to you and she really cares about the well being of your pet. And her spay/neuter surgeries are top of the line.