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Originally Posted by Gracie2006  I would not waste much more energy. I went around and around with them, finally got it resolved by involving the Better Business Bureau. You can file a complaint with the BBB, or with the attorney general in the state in which they are incorporated. Just gather up all of your documentation, including phone notes. Have you written any letters? If not, I would write one hum dinger, outlining every call and every fake promise. Send it to the billing department and cc: the no customer service department. Send both certified mail so you can prove they got the letters. Also send a copy to the Collections Agency. Give them 30 days to give you a response with how they will make it right. Let them know if they do not resolve this to your satisfaction within 30 days, you will report them to the BBB, the Secretary of State or you will see them in Court. You could take them to small claims Court if you have documentation of all of your attempts to resolve the problem. If there is no response in 30 days plus mail time, then report them to the BBB or Secretary of State. You will need written documentation to establish your efforts. I would save Court as your last option. |
yea! what she said!! i would also carbon copy the credit bureau in case they turn you over to them. This will protect your credit score.
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