[yorkiepuppie]

Originally Posted by Babz

Almost ALL dogs will flinch, twitch, jerk, or move in any kind of way to make grooming difficult. Everyone expects that. Which is why groomers should be even more careful than owners grooming - they will probably flinch more with strangers than with owners. Yes, humans make mistakes. But when they do, they should admit the mistake and APOLOGIZE PROFUSELY instead of hanging up on you or trying to make it like it was nothing... I'm sorry, but the owner should have part of her ear cut off, and let everybody make it like it's not a big deal.. See how she likes it. Just because she did something that she SHOULD be doing anyways, doesn't make it right or better.

She called you, yes it was a good thing, but you asked her to call back when she is at the vet, and she didn't! In your place I would be spitting mad already at that point.. WE are the parents of these dogs. God knows which vet she took your baby to. God knows what went on in the procedure. Imagine, going through all this with strangers at her side only, imagine how the dog feels! You should sue their A** off. This is unacceptable. It is her attitude that makes me mad as hell.

I'm sorry if I am rude or anything, but jeebus, this is a CHUNK OF FLESH OFF HER EAR. Think about that.

:thum bup: