I took Jinju in to get groomed by someone new b/c my other lady was kinda far. I just had a new baby and decided to just go somewhere close by. I buy my pet food from thie new place and saw lots of pics of other dogs they had groomed. The owner of the store had always been nice and so I decided what the heck.
i dropped off Jinju and not even 1/2 hr. passed and I got a call. She had told me that her groomer had "nicked" my dog's ear and that it wasn't that bad, but that they would bring her into the vet, just to be sure, that all costs incurred at the vet would be paid by them. i was upset, and i told her to pls. bring her asap, and that i would be there. She told me she would call me back. Well, almost 3 hrs. later she calls back to say that they were back at her shop and to come and pick up the dog, that everything was okay. (???Weird, or what???) When I got there, she was standing there with the groomer and my dog. The groomer was apologizing profusely...She seemed to be sincerely sorry, but as for the owner...she was passing it off as not a big deal. They gave me the vet report along with antibiotics. What I saw was not a "nick", but a CHUNK of her hear gone!!! I was standing with baby in my arms and my older son was holding Jinju, who was just so happy to see us.
I got home and my hubby was FUMING!!! i also should mention that the owner told me that the vet said her ear would "grow back" which was a lie as I called the attending vet and he told me that would not be possible.
My husband called and tried to talk to the owner, asking her for an explanation, and you know what she did? She HUNG UP ON HIM! as if we did something wrong! We drove back to her store and tried to talk to her, but she was accusing us of wanting to take advantage of her and that we should be ashamed of ourselves. When my hubby mentioned she hadn't even apologized once, she had the nerve to ask if we wanted her to get down on her knees!!! she was yelling and would NOT APOLOGIZE. there were ppl standing and listening, telling us to not let her get away with this.
What are my options? My dog can't get her ear back, but I can't let this lady get away with injuring my dog and not even being sorry! i don;t want the money,cuz it's not gonna fix her ear, but I would like to sue her to teach her a big fat lesson. Can i do that? I live in Ontario and need somewhere to start. Please, please please gimme some advice. I'm going insane thinking that my dog is hurting and that this horrible lady is gonna get away with doing this!
If you live in Mississauga, DO NOT got to Little Teddy's Pet Food:
Little Teddy Pet Foods Inc - Online Pet Product Store! Pet Supplies For A Happy Pet! Dogs, Cats, Grooming, Printing and more!