I know of all the horror stories of Petsmart and petco groomers... HOWEVER, I seriously believe that it is the Groomer who is at fault , not the place .. I have found A Groomer who works at Petsmart and is excellent ! He is cool and very understanding. I ihave observed him with other dogs several times and he does know what he's doing.
I talked to A lady who just had her two Yorkie's groomed by Ryan and she was very happy. Her yorkie's were about the same size as Suzi. Ryan encouaged me to stay and watch too, and said he will give me groomer tips. Suzi needs hair plucked out of her ears, and i have not ever done that before.
Ryan told me the reason why he became A groomer was that he had walked in on A groomer who was slapping his own Dog !

He has had personal experience with bad groomers himself, and knows what it takes to do A good job.
I told him that suzi is A handful for me to groom , and he helped me feel better .
Ryan also told me that one of his clients sent in an application on his behalf to be on the next season of Goomer has It ! He has an auddition for the show.
I had set up an appointment , but chickened out , but, this time set a new appointmet for Suzi on Oct. 4 .

Here's hoping that He will be able to handle Suzi with TLC!