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Originally Posted by LoveMyRoxy  Well, when I called to complain the girl that was rude to me answered, and when I asked to talk to the office manager she wanted to know my name. I had just gotten off the phone with her (the last straw incident) so I know that she would know who called to complain. This person is also from the same small town that I am from and her mom actually taught me in grade school. Although this person is a few years younger than me we know each others name and face. I don't have to take Roxy back until next year (hopefully) so maybe by then that person will have moved on. I really, really, really, like both vets there and the girls that assist them. And I told the office manager that today also. |
I think you are right in telling the office manager, how else are they going to improve if no one complains, I think I would also write a letter to each of the vet, and let them know of the situation, before I found a new vet.