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DejaVu · 09-14-2008, 10:10 AM

I saw this a while ago and sent the email telling them I was boycotting their products, this is the response I got..

HYPERLINK "http://cl.exct.net/?ju=fe5a107576640c79711d&ls=fde715747d620c74761174 7d&m=fef717727c6200&l=fec7177070650274&s=fe3715727 565077d721678&jb=ffcf14&t="fourpaws.com

Thank you very much for your email message. Like you, Four Paws is deeply concerned about reports of injuries suffered by some dogs as a result of a manufacturing defect in some of our Pimple Ball toys.

We want you to know that we have stopped shipping these toys to our distributors and we have asked them to have retailers immediately remove the toys from their shelves and return them at our expense.

We have also stopped all shipments of the toys from the manufacturer, and we are sending Executive Vice President Barry Askin to personally inspect the manufacturer's facility in order to make sure that the defect has been corrected. The ball was designed with two holes to eliminate risk of suction. Unfortunately, in the production of some balls, the smaller second hole became blocked on the inside, thus making it hard to detect the defect with the naked eye.

As a result, in addition to repairing the toy molds, we are also changing the packaging of the Pimple Balls. The packaging change will result in a tie that must clear both holes, thus insuring there are always two clear holes in the toy.

If you purchased a Four Paws Pimple Ball with Bell toy, please immediately take the toy away from your pet. Instructions to return the toy are posted on our website Four Paws Products – The Home of Quality Pet Products.

Thank you again for your message and your concern. Please be assured that the safety and well being of pets is our top priority and we are doing everything we can to make sure that this problem is solved as quickly as possible.

Sincerely,

Allen Simon

President/CEO

Regards,

Haley Birk
Office Manager
Four Paws Products Ltd.
50 Wireless Blvd.
Hauppauge, NY 11788
(631) 434-1100 - Phone
(631) 851-0648 - Fax
HYPERLINK "http://www.fourpaws.com/"www.fourpaws.com

This communication (including attachments) contains private, confidential, privileged and/or proprietary information intended solely for the recipient(s) named above. If you are not the intended recipient, any use, dissemination, distribution or copying of the communication is strictly prohibited. If received in error, we apologize and ask that you please notify the sender by calling (631) 434-1100 or via return e-mail. Permanently delete this communication from your computer and destroy any printed copies. Thank you in advance for your cooperation.

This communication and any attachments contain private, confidential, privileged and/or proprietary information intended solely for the Recipient (s) named above. If you are not the intended Recipient, any use, dissemination, distribution or copying of the communication is strictly prohibited. If received in error, we apologize and ask that you please notify the Sender by returning this e-mail and permanently deleting this communication from your computer, including destruction of any printed copies. Any views expressed herein are not necessarily those of the Company represented by this e-mail source. No contracts, agreements or legally binding understandings may be entered into solely by an e-mail communication.

09-14-2008, 10:10 AM	#2
DejaVu YT Addict Join Date: Aug 2008 Location: California Posts: 366	I saw this a while ago and sent the email telling them I was boycotting their products, this is the response I got.. HYPERLINK "http://cl.exct.net/?ju=fe5a107576640c79711d&ls=fde715747d620c74761174 7d&m=fef717727c6200&l=fec7177070650274&s=fe3715727 565077d721678&jb=ffcf14&t="fourpaws.com Thank you very much for your email message. Like you, Four Paws is deeply concerned about reports of injuries suffered by some dogs as a result of a manufacturing defect in some of our Pimple Ball toys. We want you to know that we have stopped shipping these toys to our distributors and we have asked them to have retailers immediately remove the toys from their shelves and return them at our expense. We have also stopped all shipments of the toys from the manufacturer, and we are sending Executive Vice President Barry Askin to personally inspect the manufacturer's facility in order to make sure that the defect has been corrected. The ball was designed with two holes to eliminate risk of suction. Unfortunately, in the production of some balls, the smaller second hole became blocked on the inside, thus making it hard to detect the defect with the naked eye. As a result, in addition to repairing the toy molds, we are also changing the packaging of the Pimple Balls. The packaging change will result in a tie that must clear both holes, thus insuring there are always two clear holes in the toy. If you purchased a Four Paws Pimple Ball with Bell toy, please immediately take the toy away from your pet. Instructions to return the toy are posted on our website Four Paws Products – The Home of Quality Pet Products. Thank you again for your message and your concern. Please be assured that the safety and well being of pets is our top priority and we are doing everything we can to make sure that this problem is solved as quickly as possible. Sincerely, Allen Simon President/CEO Regards, Haley Birk Office Manager Four Paws Products Ltd. 50 Wireless Blvd. Hauppauge, NY 11788 (631) 434-1100 - Phone (631) 851-0648 - Fax HYPERLINK "http://www.fourpaws.com/"www.fourpaws.com This communication (including attachments) contains private, confidential, privileged and/or proprietary information intended solely for the recipient(s) named above. If you are not the intended recipient, any use, dissemination, distribution or copying of the communication is strictly prohibited. If received in error, we apologize and ask that you please notify the sender by calling (631) 434-1100 or via return e-mail. Permanently delete this communication from your computer and destroy any printed copies. Thank you in advance for your cooperation. This communication and any attachments contain private, confidential, privileged and/or proprietary information intended solely for the Recipient (s) named above. If you are not the intended Recipient, any use, dissemination, distribution or copying of the communication is strictly prohibited. If received in error, we apologize and ask that you please notify the Sender by returning this e-mail and permanently deleting this communication from your computer, including destruction of any printed copies. Any views expressed herein are not necessarily those of the Company represented by this e-mail source. No contracts, agreements or legally binding understandings may be entered into solely by an e-mail communication.