UGGGH!!! I feel your pain! I took Lucy to Petsmart last October and she came out looking like she had been run over with a lawn mower as well. I asked for a puppy cut that was not too short and they shaved her and then left long chunks all over. Each side of her face was uneven by about 2 inches and they cut off part of her top knot!!! Her hair grows soooo slow too. She still has hairs that don't fit into her top knot yet and it has been almost a year! I took her back and another girl evened her out the best she could considering the poor baby was shaved. I don't think they even bothered to trim her nails.
I have avoided getting her groomed since then, just snipping her bottom and around her eyes since then. My uncle's gf is a dog groomer and I had planned on taking her there but I have this grooming phobia now. And it certainly is a little more complicated if someone you KNOW messes up the cut.
SO the other day it started by snipping the hairs around her eyes and then I just started cutting away. And she looks pretty darn good. 100x better than the $50 job I paid petsmart to do! Now it was a LONG process bc I wanted it to look good, but it was well worth it! If you want something done right, do it yourself!
__________________ Sarah and Josh  Lucy and Ella |