UPDATE: I got an email from PetGear today. It wasn't the best customer service, the woman I spoke to was rather blunt, bordering on rude however I don't think it was meant that way.
The email's entirety was "Please call this number regarding your purchase." Since I'm certain that she probably cut and pasted that reply, could have been better.
Upon speaking to a woman at PetGear I found out that the information given on the website AND on the box was indeed incorrect and they were knowingly selling this item with the incorrect description. Their reason for not selling the tray? It doesn't fit in the box. LAME.
The PetGear woman asked why I didn't return it, I explained to her that I paid an extra $20 for shipping and I didn't want to pay return shipping on a packaging error that wasn't even the fault of the website that sold the item. I told her I wanted to contact them first to see what they could do.
They'll be shipping me a tray for the SMALLER size pen, which I'm happy about. It'll fit flush on one side and leave enough room for Mr Belvedere's bed. It's actually better that way if he misses his litter tray or turns his water bowl over he won't get his bed wet.
And the missing leash?...it's actually the handle that comes with the 'portable treat and toy bag'. Also LAME.
Overall I'm not sure if I'd buy PetGear again. I was planning on ordering one of their strollers when my boyfriend gets a cat and I get another dog, but now I'm not so sure. We'll see. |