My husband is a tile setter as is his father and grandfather. I used tile because it is something I know. My husband is slow and meticulous, he doesn't do anything quickly, it's not his speed. His father however can do absolutely beautiful work in no time flat. He is small and fast and very efficient. That being said, though you may not be happy about the way the service was performed you still got the service. I doubt you'll have to worry about using their stud again, they probably won't make him available to you.
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Tami |