How GREAT for you to be able to go right to the source and talk directly to those who make it, I'm so envious
! There are a lot of us here who feed raw (both pre-made and prey model) and love it, so you'll find a lot of support here. So glad you found us! I think at first, it's just important to try to stick to the "volume" you're supposed to feed. Raw is so nutrient dense, so you feed much less in volume compared to kibble - so some folks have a tough time adjusting to this and want to feed more raw than they should. And, just feel their ribs or weigh them to see if you should feed them more/less.
This is a link I like about raw myths:
The Many Myths of Raw Feeding