I give up. I have an email from the customer over a week after she took him home. She was raving about how great he was doing...eating on his own, playing, happy, healthy,she even sent a picture. The puppy was barely one pound. We showed her how to syringe feed him in the event he was stressed when he left us and wouldn't eat. WE NEVER told her to force feed him constantly, only if he wouldn't eat. You all know it is necessary to do if these tiny puppies won't eat, otherwise they could fall victim to hypoglycemia. She called the manager to tell her how wonderful he was doing and said she still will get up in the middle of the night to syringe feed him because she was paranoid and wanted to do it just in case. She is the one who told us originally that her vet said he had aspiration pneumonia. She was the one later screaming at us because she had caused him to die. All we asked for was a necropsy proving this puppy had the problem when we sold him or that it was a congenital issue and we told her we would replace her puppy. We never received the necropsy until two days ago. Our Vet, Dr. Elena Pederson of Advanced Care Animal hospital has reviewed it and we will be responding to the customer next week. WE DO NOT buy from puppy mills. Over half of our current puppies are from local breeders. Go ahead, spew venom about us, but we are not what she is portraying and I feel sorry for her. |