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  Goodness!  It seems that everyday I read a post like this...makes me wonder if they listen at all?  I know there are good ones and we probably just don't hear about them.  I've not had a bad experience yet and to make sure I don't, I've decided to groom Abby and Daisy myself from now on.  
 I'm so sorry that you are dissappointed.  I would call her and tell her that she didn't do what you asked.  Maybe she'll refund part of your money.
 
 Better luck next time.
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