[k2p1e]

Now as a groomer I know there are good and bad groomers out there.
When someone brings in their dog and only wants a trim I ALWAYS have my fine tooth comb in my pocket and in front of th owner I start combing through the dog.

For those that brush I am pleased as punch, cause I can give them any style they want as long as the coat is knot free....

But (not saying this is you) I have run across tons of new clients with yorkies puppies that swear the dog is not matted and I have to show them with my comb how matted they really are...some people are amazed and didn't relaize there were knots...they only comb the back of the dog.
Some people are in denial and refuse to be humane and let me shave the dog down and start fresh with a new coat (VERY rarely I will demat a pup...not how i want them to remember being groomed) so those people I send away because we cannot compromise.
And some dogs I find a few areas that are matted, either I will 'try' to demat (see how the pup handles it, or thin it out gently, the hair will be thinner in the area but will not be obvious that a matt was removed.

Every situation depends but I NEVER shave a dog down without informing a client, I am never had someone complain that I have taken the dog too short or shaved them. I reappy try my best to communicate with the owner the options and results.

I would keep calling around to salons, find a groomer who is willing to work with you and communicate.