Your not doing anything wrong your trying and thats all you can do. Chachi has growled and bit at our daughter also about a month ago. We flipped him on his back in submission position and held him there and told him no biting. The only time we do that is when he growls or bites so he knows hes getting in trouble. He has only bit twice in 3 1/2 yrs so weve found that works for us |