[C C Kent]

At least you have the character to admit a mistake and try to do better, many would have dropped the dog at the shelter and walked away making excuses and feeling justified.

You don't have a lot of options, it seems, for local help in training and training is a must not an option, in my opinion, if you want the best for your new puppy. I would not advise you to discuss your personal hurt feelings with this trainer if you want her respect. She will give you her respect when she see's you consistently training your new puppy. I don't agree with hurting other people's feelings but it sounds like this is just her personality.....she deals this way with anyone who enters her orbit.....she's not likely to change her approach. Her stern, no fluffy stuff personality may be a key part of her success. Keep your focus on a well trained puppy and whatever you endure in the process will have been worth it. Best of luck with the training and the trainer!!