ive been there twice. the first time i went. i was stayed the 1.5 hours it took and watched her (since its behind glass) the 2nd time i was told if be charged double if i wanted to stay and watch her because shell see me and be naughty. they kept her all day. I left very specific instructions... just to trim up paw, butt hair and ears.... DO NOT SHAVE THE NOOOOSEEE! What do you think they did? yep they shaved the nose.... I left instructions with the girl who took Bindi. Then realized she might not be the one cutting her hair so asked who would be doing it. i almost begged her to tell this girl. I didnt trust her so much so I CALLED at the time the girl was scheduled to start work and told her the same thing. she assured me that she would shave it. and when i went to pick her up. it was shaved. the manager was a complete ass. and said that my receipt said puppy trim and thats why it was shaved. well hell, im not the one who put that into the computer and regardless i gave instructions THREE TIMES to basically anyone who would listen. She did not give me a refund. I had to come back with my FATHER (mind you I am in my mid 20s) to get it.
__________________ Always wear your party hat! 
Proud Mommy to Bindi and Nimki  |