Wow. So glad i'm not the only one! I had the same experience with petsmart and i vow to never go again (to that particular one).
I've gotten her puppy groomed twice always with outstanding results but this past time, just like you said, she looks like a RAT! i was walking her in the neighborhood and someone was like "what kinda dog is that!" mannnnn I am still furious thinking about it.
The one who groomed my gracie wasn't there but I let whomever would listen have it that day. So sad that they can't TELL a bad cut from a good one!
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