[cesar49]

Originally Posted by Chrissy0277

Im not saying your groomer didnt follow your instructions because sometimes they dont.

i had a new client the other day who gave her dog a home haircut and then brought him to me to "fix" it. The kid dropped of (she wasnt really a child but the daughter) Ok so what am I doing to your dog today.. I dont know... Do you want a hair cut.. I dont know... Do you just want me to trim it and fix this haircut... I guess. At that point I had no clue and just attempted to do something to the dog. He looked horrible the owner botched the haircut that much there was no fixing it and I know how some people get about having their dogs shaved down so I didnt do that. Ok its gonna be about 2-3 hours and I will give you a call. She gives me the dog and stands outside the salon for a few minutes and then comes back in.. Can I use your phone.. Ok.. she puts her mom on the phone and shes yelling at me because I crated her dog how dare I do such a thing.. I explained all dogs are crated while waiting, (yorkies are never dried in a cage only hand dried and even the dogs who are cage dried are NOT dried with hot air). I was finishing up a dog when they showed up. I dont want my dog in a crate so I offered her whats called an express grooming. the dog is done start to finish and we gaurentee the dog is done in 90 minutes. I tried to get some instuctions out of her but all she wanted was she said a proper hair cut and her dog not crated. At this point again I knew I wasnt getting more info out of her and again did what I tried to do to fix him. I even told the manager I have a feeling this woman is going to complain and it was my first ever yorkie complaint since I have been grooming for 12 years. She calls and is furious and I am not allowed to fix the haircut because she claims I might harm her dog (actually she used something harsher then that) because she complained. So now I have to be gone while someone else fixes her dog. Im beyond insulted and hurt because she claimed I might hurt her dog I would NEVER do such a thing to any animal. At that point I seriously wouldnt be comfortable to have this dog back in the shop because she made such a statement that I will harm her dog. I would of refunded her money and asked her to go elsewhere but its not my store and I cant make those decisions. Ok venting done.. Im just so insulted by this not even the fact that I had a complaint about my grooming at the fact she claimed im going to hurt her dog

your story is shocking and sad.. i am sorry for your bad experience.. life is not fair sometimes.. there are a few crazy peoploe out there..
i dont mind crating.. i use my crate to blow dry.. groomers usually have great equipment..
not everyone can do their own grooming. and you sound like a wonderful
groomer... i would let you do my dog.. but i want to watch..