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Love4Bella · 06-26-2008, 10:44 PM

So this is the 2nd time I have had to use petsmart grooming. The 1st time I went I had a horrible experience and my poor Meeka came out looking more like a rat than a yorkie!! I vowed I would never go there again. I found a wonderful groomer about a 45 minute drive from my home and had made an appointment with her the end of may to get all my babies done for the summer. She is always booked well it turned out that I had to miss my appointment with her because of a funeral and tried to reschedule but she is booked clear until the end of July! I was in desperate need of getting the girls groomed so after calling around I found nothing that could get me in without having to wait 3 or 4 weeks at the very least!

I ended up calling petsmart grooming, they gave me an appointment that was about 10 days away (That should have been another red flag for me as to why everyone else was sooo booked up but they weren't!) I explained to the girl my experience last time with them and that I wanted another groomer to groom my girls and not the one I had last time. She assured me that everything would be fine!

So I dropped them off, explained to them EXACTLY what I wanted done to them. I came back about 5 hours later to get them all and my mouth nearly hit the floor!! The ALL looked like they had a horrible experience with the lawn mower! (I had all their body shaved down for the summer) And on top of that they totally wacked off all their hair on the tops of their heads!!!! WHICH I CLEARLY EXPLAINED I DIDN"T WANT TOUCHED! It was sooo bad that they all looked like the sienfeld episode where Jerry doesn't have water pressure and his hair is just flat! I can't even put a bow in any of their hair now!

My husband was furious!! I just started sobbing!! I couldn't even talk and just took my sweet girls and ran out to the car! My husband stayed back and I am sure lost his mind. They told him that they would give us a free groom the next time we came in (WHAT!! THEY ARE CRAZY IF I AM GOING BACK THERE!!) He refused and ended up getting a $20 discount off the groom. So out of the $120 that it normally would have cost me it was only $100 to send my girls to the butcher!!

I am so sad right now, Every time I look at them I just get pissed off that they did this to them!

Be very appreciative to the good groomers out there! Make sure to tip well because they are SOOOO worth having around!!

Sorry about my rant! I will post pics of my sweet girl tomorrow after I clear out my memory card on my camera!

06-26-2008, 10:44 PM	#1
Love4Bella Senior Yorkie Talker Join Date: Jan 2008 Location: Utah Posts: 83	Unhappy with petsmart grooming!! So this is the 2nd time I have had to use petsmart grooming. The 1st time I went I had a horrible experience and my poor Meeka came out looking more like a rat than a yorkie!! I vowed I would never go there again. I found a wonderful groomer about a 45 minute drive from my home and had made an appointment with her the end of may to get all my babies done for the summer. She is always booked well it turned out that I had to miss my appointment with her because of a funeral and tried to reschedule but she is booked clear until the end of July! I was in desperate need of getting the girls groomed so after calling around I found nothing that could get me in without having to wait 3 or 4 weeks at the very least! I ended up calling petsmart grooming, they gave me an appointment that was about 10 days away (That should have been another red flag for me as to why everyone else was sooo booked up but they weren't!) I explained to the girl my experience last time with them and that I wanted another groomer to groom my girls and not the one I had last time. She assured me that everything would be fine! So I dropped them off, explained to them EXACTLY what I wanted done to them. I came back about 5 hours later to get them all and my mouth nearly hit the floor!! The ALL looked like they had a horrible experience with the lawn mower! (I had all their body shaved down for the summer) And on top of that they totally wacked off all their hair on the tops of their heads!!!! WHICH I CLEARLY EXPLAINED I DIDN"T WANT TOUCHED! It was sooo bad that they all looked like the sienfeld episode where Jerry doesn't have water pressure and his hair is just flat! I can't even put a bow in any of their hair now! My husband was furious!! I just started sobbing!! I couldn't even talk and just took my sweet girls and ran out to the car! My husband stayed back and I am sure lost his mind. They told him that they would give us a free groom the next time we came in (WHAT!! THEY ARE CRAZY IF I AM GOING BACK THERE!!) He refused and ended up getting a $20 discount off the groom. So out of the $120 that it normally would have cost me it was only $100 to send my girls to the butcher!! I am so sad right now, Every time I look at them I just get pissed off that they did this to them! Be very appreciative to the good groomers out there! Make sure to tip well because they are SOOOO worth having around!! Sorry about my rant! I will post pics of my sweet girl tomorrow after I clear out my memory card on my camera!