I think that the true problem here, is that the groomer lacked the guts to admit she had cut your dog. The dishonesty of trying to act as if nothing happened is the true "crime". Accidents do happen and pets do wiggle. She offered to pay the Vet bill, which in itself, is an admission. I would definitely send them a vet bill and tell them how hurt you were that they weren't honest.
Tell them that you won't be using them anymore, and that they will be losing any referrals you may have given them in the future. Loss of business in this fading economy is much worse than the threat of a lawsuit that you probably wouldn't win. Good luck to your poor baby, and I'm sorry for all the pain you have both been through! Keep us posted! |