I would tell the owner that if she does not get rid of the groomer I will call the ASPCA,etc. and tell as many people as possible not to support the grooming business they have there- I know that may seem severe but when I was younger we had a dog that went to a groomer and NEVER came back the same- she would always flinch and it seemed like they broke her spirit. It breaks my heart for these babies. I know it may be hard for you but if it is have a friend do it for you?? Keep us posted