[IsabelsMom]

I will chime in too to agree that you should talk to the manager. I had an experience once where I walked into one of those stores where they have a side grooming business w/in the store, and I witnessed rough treatment to one of the dogs that was being groomed. I now tell everyone I know who has a dog to steer clear of this particular groomer. Just like a spa is to a human, when a dog goes to the groomer, they should be treated like royalty and with utmost care. But I'm with Jfalz73, I do most of my own grooming for my Isabel.