[Onni]

Ladies ... it is amazing what one little group of POed Yorky owners can do. I have had two companies contact me letting me know they will not be doing business with the toads from Hands N Paws.

Pet Fly's has been very gracious and sent me products even after I told the lady I was not one of the ones personally offended. I was just offended that any company would act that way. I for one was sick and tired of crappy customer service everywhere.

But today I received the following email from another company that received my email complaining about Hands N Paws.

"Hi Tracye,

Thank you for contacting us and I apologize for not getting back to you sooner. We have been busy attending trade shows for the past few weeks in Baltimore and Germany where we actually had a chance to discuss this issue with many manufacturers who have also received similar emails voicing concerns over this very matter. Trust that we have all compared notes and have determined that everything you are saying seems to be very true and we are all very concerned with this companies behavior and we are taking measures to distance ourselves from this business. In our case, this company has not updated their site with our new collection and orders very little, so we will not allow them to access our new collection and we will eventually cease our relationship with them. I could not believe the stories and you have every right to be upset. Just remember, the companies that are represented on that site are not guilty by association and ultimately have nothing to do with that company or it's actions whether they take action or not. Thank you again for bringing this matter to our attention and please know that there is an awareness now withing the industry. Please feel free to contact me if you would like to discuss this matter further.


Best regards,
Russ Cress
Marketing/PR Director

Hip Doggie Fashion"



Thought you all might like to know that Hands N Paws may regret the day they offended a Yorky owner!!