[Rayanne]

i myself am a groomer and i've encountered a very scared dog of grooming, but what we ended up doing is i had the owner stay with me, we muzzled the dog and it only took about an hour to do her, she was a cocker spaniel. and she was really bad, growling, clawing and trying very hard to bite at me and her owner. but a good groomer should not tell you to never bring your dog back and a good groomer will never hit a dog or cat. a groomer should always know that there will be times you will encounter a "bad" pet, as they say, but for myself i welcome all pets, good or bad, into my shop and never refuse a customer.