I would be very upset also, but like others said, accidents happen. Im glad that Rex is going to be fine though! My groomer used clippers on my boys and about 2 days later I noticed one of my boys had an infection I took him to the vet and he got on antibiotics, the vet said it was clipper burn and he had to wear an e-collar for 10 days... it was pretty bad. I called the groomer to tell them and they apologized but did not offer to reimburse me or even pay the vet bill, nothing! $150!! I was kind of mad, but I know it was not on purpose and they do a good job grooming them. I had to let it go at that, accidents happen. Im so glad Rex will be ok though and you have one BEAUTIFUL boy there! Hes gorgeous!