I got mine the other day and I just ordered it not to long ago... I had called and the guy I talked to said that it was on back order and I would recive it by the middle of april... he was right... so maybe thats the problem? sorry you guys have not yet recived yours... Gracie HATES it!!!! she squrims and crys... I have to hold her down to do it... oh yay.... not fun at all