If it knotted really bad you may need to get a dematting comb for it. Using cowboy magic detainger and gently using you fingers through the knots can loosen them. Some people use slicker brushes to get matts out. Jewels has a modified cottony coat and I use minksheen shampoo and pantene conditioner on her to help keep her from getting matts. The pantene really makes her coat smooth. Good luck I have been through the dematting before |