[Yorkie Luv of 3]

well i emailed them today thru the website, and got a response from them already,, will copy and paste below,,,,

Here is the low down on our situation...We obviously didnt expect to have the amount of success that we have had and we at the beginning and ran out of product pretty quickly. Also we had received a huge batch of bad batteries from out manufacturers therefore we had to pull the product we had just received as to not continue to send out faulty product and wait until the functional units arrived. So we went into backorder. The web admin that we had in place was automatically charging peoples cards and we in the beginning were not aware of this. The minute we found out we began working diligently to fix it. It has actually just been fixed as of tonight and we are now able to put orders in a file batch and not charge the card until the product ships. Because of the demand of the peticures we do allot 4-6 business weeks for delivery but we will not be charging cards until the product is shipping