Quote:
Originally Posted by daiszzy21  Can I also get the phone number you called, They also charged my credit card back when I ordered the item and no item.and if your saying they have no record of your order I need to also call and check on mine.
thank you so much |
The second person I spoke with told me that there was no record of my order. Here is what happened.
After waiting two weeks I emailed the company and told them I wanted to cancel my order. I got an email back from JAYDEN DRELINGER who I think owns the company where they gave me a phone number to call and cancel the order.
1st call: I spoke to someone who called himself Leo. I don't think it was his real nameas I could barely understand his english. He said he will put in an order to cancel it and credit my money back if it was charged. He said he had no way of knowing if my credit card was charged or not but he said to call next week to see if the credit was issued. He said the petite is on back order. He knew nothing about the battery problems.
2nd call: Guy I spoke to said it should have been credited back but he doesn't know. He said they take the $ from your card when you place the order regardless if they have the product in stock or not. He told me to call the main ofc the following week and gave me the #.
3rd call: I spoke to a lady at the main office named Helen. She said there is no record of my order but she will put in ANOTHER req to cancel the order and credit the $ to my card. She said check my credit card and CALL BACK again if my credit card was charged for the item. She said the petite is in stock and not on back order. She said the others are on back order and they are expecting a new shipment soon. She knew nothing about the battery problems.
4th call: I called to tell them that my card was charged and they told me that it takes 2-3 weeks to get the credit on my card. At this point I don't know if I will ever see it. He told me the item is on back order.
I have emailed JAYDEN DRELINGER several times and I get no response.