That doesn't make any sense. I would definitely call again because that is not NM policy. Do you have one anywhere near you that you could go to in person? Even if for some odd reason your particular shoes had a 14 day exchange policy, they (or you) can easily get the delivery information from UPS or whoever to prove you did not receive them within this time frame.
__________________ "If you have men who will exclude any of God’s creatures from the shelter of compassion and pity, you will have men who will deal likewise with their fellow men." — St. Francis of Assisi, 1181-1226 |