I had a similar problem with my new AT&T phone. Seems I can access the internet, but I did not know that, nor did I want to do that. But when I was playing around with the phone and getting familiar with it, seems I hit the wrong buttons a few times.
I called about it and they immediately took the charges off and turned those features off the phone because I said I would never use them.
Try to get to the right person. It all depends on whom you speak to. They should delete the charges as a courtesy.
Oh, and be careful, if you have automatic payments they can simply charge your credit card.
The fact the service rep hung up on you is inexcusable and since we know they record all calls, you definitely should mention it.
Good Luck!
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