You need to find a different groomer. Even if they did a better job on her cut, she is frightened to go there. My dogs SHAKE when they go to Petsmart but not when we go to the small boutique stores.
I found a groomer who lets me stay and chat while she grooms my dogs. They don't stay in cages and they are each done in about an hour. Sometimes i run an errand while they are there but I know they are in good hands. Loki went to a bad groomer when he was a puppy and it took months to help him get over it.
Also, the matting thing is an excuse IMO. Unless you don't take care of your dog they shouldn't be so matted that they have to be shaved. There are tools to get mats out like a coat king and although it thins the hair, it doesn't require shaving. More likely they didn't want to brush her out properly and scissor trim her because that is more work.
You need a groomer you can talk to. Like, even though a full groom typically involves ear cleaning/plucking AND nails, I'm perfectly capable of doing nails so I do that at home a different day because my dogs get too stressed out for nails AND ears. I'd rather she do the ears. I'm sorry but unless you know the groomer and go to the same one every time, Petsmart is like drive through grooming. You can pay extra for "express" service, but I still wouldn't recommend them unless you personally KNOW the person and your dog doesn't get stressed out by the multiple dog environment. |